Refund policy – Meow & Beagle

Refund policy

Custom Pet Artwork

As custom pet portrait orders are bespoke and of a personalised nature that we produce at Meow & Beagle we are not able to offer returns. All artworks are designed with the utmost care making it personal to you and your beloved pet. If for some reason you are unhappy with your final image please do get in touch with us as we strive to make sure you are happy with your final masterpiece.

In the event that the Meow & Beagle product received by you is in a damaged or defective condition, please contact us at info@meowandbeagle.com and include a photograph that shows the issue so we can investigate. We will offer to send a replacement of your item.

As all artworks are a bespoke service this means orders are non refundable under any circumstance once an order has been placed, artwork copyright remains the sole property of Meow & Beagle and we reserve all rights to display and use any artwork produced by us in print media, advertising purposes or resale.

If you have placed an order recently and have changed your mind, you can cancel your order within 24 hours. If 24 hours have passed, the cancellation will be granted at our discretion. 

Please note that when we start your order and design your portrait we use the exact image that you upload when placing your order, if the image is of a poor quality and you have not followed our image guidelines we cannot offer any return or refund, please remember it is YOUR responsibility to submit a high quality photograph of your pet that adheres to our image guidelines 100%, low quality photos will result in a low quality end artwork, all images shown on www.meowandbeagle.com are comprised of high quality, good resolution images, failure to supply images of this nature will result in a finished image far lesser in quality than those shown on our site.

 

Other Print Products

In the event that the Meow & Beagle product received by you is in a damaged or defective condition, or if it does not materially match the description or pictures on the website, please contact us at info@meowandbeagle.com and include a photograph that shows the issue so we can investigate. We will offer to send a replacement or alternatively a refund will be issued should we agree with your claim.